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Journeowau : Personal Information Protection Policy

Privacy Policy Overview

Welcome to the privacy policy of Journeowau. We value your privacy and are committed to protecting your personal data. This document details how we collect, use, store, and secure your personal information when you access our services through our landing page. Our practices are designed to meet the highest international standards, including requirements under applicable data protection laws and regulations such as GDPR, CCPA, LGPD, PDPA, PIPL, and other relevant directives that govern personal privacy in regions throughout the Middle East and beyond.

This comprehensive privacy policy explains what data we collect, how we use it, your rights concerning your personal data including access, modification, and deletion rights, and further details about our cookie practices. It is intended to ensure transparency and provide you with a clear understanding of your privacy rights and our responsibilities.

By using our website and services, you consent to the practices described within this policy. If you do not agree with any part of this policy, please do not provide your personal data on our site.

Definitions and Key Concepts

To ensure clarity, here are some definitions of key terms used in this policy:

  • Personal Data: Any information that directly or indirectly allows you to be identified, such as your name, email address, phone number, and any other details provided by you.
  • Cookies: Small text files stored on your device which enhance user experience by providing functionality, personalization, and analytics data.
  • Data Controller: Journeowau is the entity responsible for processing your personal data, ensuring its protection and appropriate use.
  • Data Subject: You, the user, whose personal data is collected and processed by the site.
  • Third Parties: Any external service providers or partner organizations who may receive or process your data subject to our strict security policies.

Collection of Personal Data

At Journeowau, we collect a variety of personal data that you voluntarily provide when you interact with our services. This may include, but is not limited to, your name, email address, telephone number (+971 3735118), mailing address (31 Al Zakhira St | Abu Dhabi | الإمارات العربية المتحدة), and other contact details. Additionally, we may generate non-personal identification data, such as browser type, operating system, and usage patterns to help improve our website and customize your experience.

The collection of data is performed with strict adherence to the principles of fairness, lawfulness, and transparency. We only request personal data that is necessary for the provision of our services or that enhances your user experience.

We may use registration forms, service request forms, and newsletter subscriptions to capture this information. Through these channels, all data is transmitted securely using industry-standard encryption techniques.

Usage of Collected Data

The personal data we collect is used solely for the following purposes:

  • To provide, operate, and maintain our website and services.
  • To process your requests, inquiries, or service orders.
  • To communicate with you about updates, promotions, and important announcements.
  • To personalize and improve your experience on our site by understanding user preferences and behavior.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.

Any use of personal data for marketing purposes will only be done with your explicit consent. You have the right to withdraw that consent at any time.

We ensure that data is processed in accordance with applicable data protection laws. Where required by law, such as under GDPR, CCPA, LGPD, PDPA, or PIPL, specific legal bases have been established for our data processing activities.

Disclosure and Sharing of Data

Your personal data may in some instances be shared with trusted third-party service providers. These entities assist us in various aspects of our service operation such as analytics, hosting, payment processing, and other administrative functions.

The disclosure is always made under strict conditions, ensuring that the third parties handle your data with the same level of protection as required by the applicable data protection regulations. Any disclosure to governmental agencies or other legal authorities shall only occur as mandated by law or in order to comply with legal obligations.

We do not sell, trade, or otherwise transfer personally identifiable information to outside parties for their promotional purposes.

Cookie Usage

We use cookies and similar tracking technologies on our website to monitor activity and improve user functionality. These small data files help us to remember your preferences and track aggregated usage data for analytical purposes.

Cookies are categorized as essential or non-essential. Essential cookies are necessary for the operation of our website, whereas non-essential cookies help us analyze site traffic and enhance your browsing experience. You are free to manage your cookie settings; however, please be advised that disabling certain cookies might compromise some of the functionalities available on our website.

If you wish to learn more about our cookie practices, please refer to our detailed cookie policy available via the link: Cookie Policy. We update our cookie practices periodically in line with technological development and regulatory guidelines.

Data Retention Policy

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this privacy policy. The specific retention periods vary depending on the type of data and its intended use. For instance, personal data provided for the purpose of servicing a request may be stored until the service requirement is fulfilled, after which the data may be anonymized or deleted.

In compliance with rigorous data protection standards and regulations, we periodically review our data retention practices. If you wish to inquire about the specific retention period for your data, please contact us using the details provided below.

Your Data Protection Rights

At Journeowau, we respect your right to privacy and empower you with control over your personal data. Here is a clear outline of the rights you have under this privacy policy:

  • Access: You can request access to the personal data we hold about you. This includes confirming whether we are processing your data and providing you with a copy of the data, subject to applicable fees and legal limitations.
  • Corrections and Updates: If you believe that any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
  • Deletion: In certain circumstances, you may request the deletion of your personal data. Upon such a request, we will assess our legal obligations and, where possible, proceed to permanently remove your data from our systems.
  • Restriction of Processing: You have the right to request limited processing of your personal data in cases where you contest the accuracy or legality of the processing activities.
  • Data Portability: Where applicable, you can request the transfer of your data to another organization or directly to you, in a structured, commonly used, and machine-readable format.
  • Objections and Withdrawal of Consent: You have the right to object to or withdraw your consent to the processing of your personal data at any time, particularly if we process the data based on your prior consent.

To exercise any of these rights, please contact us at our official contact points ([email protected] for email inquiries and +971 3735118 for telephone communication). We shall respond to your request within reasonable timeframes and in accordance with the law.

Please note that certain rights may be subject to further verification steps to ensure that the request is valid and that the data belongs to you.

Data Security

The security of your personal information is one of our top priorities. Journeowau implements a range of measures to safeguard your data, including:

  • Robust encryption protocols for data transmission and storage.
  • Regular review and enhancement of our cybersecurity defenses.
  • Strict access controls to ensure that only authorized personnel can access your personal data.
  • Periodic audits and monitoring of network activity to promptly detect any unusual actions or intrusions.

While no system can guarantee absolute security, our ongoing efforts to invest in improved security measures ensure that your data remains protected against unauthorized access, misuse, or alteration.

International Data Transfers

Given the global nature of our services, your personal data might be transferred or accessed outside the region in which it was originally collected. In such cases, we guarantee that these transfers adhere to strict legal standards by implementing adequate safeguards. This may include the use of model contractual clauses or adherence to recognized international data protection frameworks.

These measures are in place to ensure that despite the geographical transfer, your personal information continues to receive a level of protection equivalent to that provided by local data protection laws such as GDPR, CCPA, LGPD, PDPA, or PIPL.

Policy Changes and Updates

Our privacy policy is subject to periodic revision in order to reflect updates in our data processing practices or changes in applicable legal requirements. We will announce significant changes by updating the “Last Updated” date displayed in this policy, which is managed by the macro 2025-01-26.

We encourage you to review this policy regularly to stay informed about how we are protecting the personal data you provide. It is your continued use of our services after any modifications to the policy indicates your acceptance of the updated terms and practices.

Contact Us

Should you have any questions, concerns, or requests regarding this privacy policy or the way your personal data is processed, please feel free to contact us. We are committed to addressing your inquiries thoroughly and promptly.

You can reach us as follows:

  • Email: [email protected]
  • Phone: +971 3735118
  • Postal Address: 31 Al Zakhira St | Abu Dhabi | الإمارات العربية المتحدة

Final Notice

At Journeowau, your privacy is fundamental to our operational integrity. Each component of this privacy policy is designed to ensure that you have the fullest control over your personal data—from collection to eventual deletion. By continuing to use our website and services, you agree to adhere to the policies and understand that we reserve the right to enforce measures necessary to protect the integrity of your data.

We commit to notifying you and obtaining your consent for any new or substantially different processing activities that may impact your privacy rights. Thank you for placing your trust in us, and please rest assured that we are dedicated to preserving and safeguarding your personal information with the highest standards available.